#EMreu13 Meeting critical customer needs in Europe

Emerson’s global support initiative meets growing customer demands for service and education in Europe

Six new service centres and three new education centres opened in the last 12 months across Europe. Many existing facilities expanded and upgraded.

Release during Emerson Press Event in June 2013

Emerson Process Management continues to strengthen its education, service and support capabilities for customers in Europe, with the opening of six new service centres and three new education centres in the last 12 months. The new centres are part of Emerson’s on-going global support service initiative which also includes expanding and upgrading many of its existing facilities.

Emerson’s global support initiative meets growing customer demands for service and education in Europe

Emerson’s global support initiative meets growing customer demands for service and education in Europe

Emerson service centres are dedicated to meeting customer needs for fast and local service with an extensive portfolio, ranging from essential services to total care programmes, tailored to the specific needs of individual customers. Emerson’s educational facilities meet the growing demand for specialist training to help customers become more effective, and to help to replacing the skills and experience that are being lost within the process industries.

“Critical to supporting our customers’ needs is the ability to offer local training, support and service facilities, backed up by highly qualified trainers and specialists, using advanced equipment such as simulators,” said Erik Lapre, Vice President Service Europe, Emerson Process Management. “These new and expanded facilities are part of a broad initiative to continually enhance and upgrade our European support capabilities.” 

Over the last 12 months, Emerson has opened new service centres in Germany, The Netherlands, Italy, Spain, Hungary and Kazakhstan. Staffed by trained, certified personnel, the range of services offered includes field service and diagnostics, training and parts delivery, valve maintenance and repair, turnaround support, and spare part inventory management. In addition, the centre in Székesfehérvár, Hungary is now included in Emerson’s European Quick Ship programme, helping to meet customer’s urgent needs with a reduced lead time on selected valves, valve assemblies and parts.

Providing increased support to the North Sea oil and gas industry, Emerson has extended the capabilities of its service and support centre in Aberdeen in Scotland. This includes expanded after sales service, training and project engineering functions.

Emerson has also expanded and upgraded its existing training facilities in Spain (Madrid), Italy (Seregno),  Norway (Porsgrunn),  Germany (Haan), and Britain (Leicester and Stirling). These centres have been upgraded with new equipment and can now offer an expanded range of courses – including many new topics.  Supporting these locations, Emerson’s European ‘centre of excellence’ for flow at Ede (The Netherlands) is providing trainers and equipment, and has also introduced an extended range of training programmes.

Emerson’s control valve customers also now have access to the European education centre for control valves in Cernay (France). This new facility, which has a fully equipped Flow Laboratory, offers a broad range of training tools and courses to support companies that want to minimise unscheduled shutdowns, reduce maintenance costs and optimise their plants. This facility adds another level to the locally offered training courses in the various countries.

Supporting Emerson’s growing number of Syncade Suite operations management software (MES) users in Europe, Emerson has extended its Syncade Training Programmes in Herlev, Denmark. The centre is being used to train operators on how they can improve operations performance, reduce engineering, testing, and maintenance costs, and support sustainable manufacturing practices by reducing waste and eliminating paper.

For users of Emerson’s Ovation control system in Russia, there are new education facilities in Chelyabinsk and St. Petersburg. In addition, the Moscow education centre has been doubled in size to meet demand. Supporting the whole of Europe, the education centre in Warsaw, Poland, has expanded its range of training courses. These facilities are supporting companies wanting to train new and existing operators and engineers to bring their respective plants on and offline both efficiently and safely.

“Emerson understands that service and support is becoming an increasingly important part of a lifecycle care package,” continued Lapre. “By growing the number of local service centres, and expanding the scope of services and support those centres can provide, our customers understand that we are ready to help solve their problems, whenever and wherever the need arises.”

See also Meeting critical demand throughout the world!

About Eoin Ó Riain

Sé Read-out iris uaithoibríoch, ionstraim agus stiúradh na hÉireann agus an "Signpost" a áit ar an idirlín! Read-out is Ireland's journal of automation, instrumentation and control and the Instrumentation Signpost is it's web presence.
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